Recent Posts

Hurricane Season

9/3/2020 (Permalink)

Local School Roof Damage Local School lost roof due to a Tornado that manifested from Hurricane Isaias winds.

Hurricane season has already begun and several named storms have developed in the Atlantic, Caribbean or Gulf of Mexico. Hurricanes can be life-threatening as well as cause serious property damage.

The National Weather Service lists the following as potential “hurricane hazards.” 

*Storm surge is the abnormal rise of water generated by a storm’s winds. This hazard is historically the leading cause of hurricane related deaths in the United States. Storm surge and large battering waves can result in large loss of life and cause massive destruction along the coast. Storm surge can travel several miles inland, especially along bays, rivers and estuaries.

*Flooding from heavy rains is the second leading cause of fatalities from landfalling tropical cyclones. Widespread torrential rains associated with these storms often cause flooding hundreds of miles inland. This flooding can persist for several days after a storm has dissipated. 

*Winds from a hurricane can destroy buildings and manufactured homes. Signs, roofing material and other items left outside can become flying missiles during hurricanes. 

*Tornadoes can accompany landfalling tropical cyclones. These tornadoes typically occur in rain bands well away from the center of the storm. 

*Dangerous waves produced by a tropical cyclone’s strong winds can pose a significant hazard to coastal residents and mariners. These waves can cause deadly rip currents, significant beach erosion and damage to structures along the coastline, even when the storm is more than a 1,000 miles offshore.

Preparation is the best protection against the dangers of a hurricane. Plan an evacuation route and your emergency plan, take inventory of your property and take steps to protect your home or business. For more information on recovering from water damage caused by weather-related disasters, contact SERVPRO of Dover/Middletown.

Water Damage Restoration Steps

9/3/2020 (Permalink)

Water extraction from carpet Extracting water is the most important step in the restoration process.

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of receiving a loss notification, a SERVPRO professional will be on-site to help ensure a water damage is handled by completing the following steps.

INSPECTION SERVPRO® professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning the work.

EMERGENCY SERVICES SERVPRO® professionals will take steps to help protect your home or business, as well as personal property and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.

MONITORING to help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO® professional will monitor the drying process. The updates will be consistently communicated with you.

RESTORATION SERVICES SERVPRO® professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and contents. A final walkthrough of the job site will be conducted with you to help ensure the property was returned to its pre loss condition.

For more information on recovering from a water damage please call our office.  At SERVPRO of Dover/Middletown we are here to help.

Safe Cooking Tips

9/3/2020 (Permalink)

Burnt stove Damage from a grease fire.

The #1 cause of fire/smoke damages that our franchise is called out on are kitchen fires.  Accidents happen, but here are a few tips to keep you from calling SERVPRO.

*Never leave cooking food unattended—stay in the kitchen while frying, grilling, or broiling food. If someone must leave the kitchen for even a short period of time, they should turn off the stove.

*Check food regularly while cooking and remain in the home while kitchen equipment is in use. Use a timer as a reminder that the stove or oven is on.

*Keep small children away from the cooking area. Enforce a “kid-free zone” and make them stay at least three feet away from the stove and oven.

*Keep anything flammable like pot holders, oven mitts, wooden utensils, paper or plastic bags, food packaging, and towels away from the stove, oven, or other appliances in the kitchen that generates heat.

*Do not wear loose clothing or dangling sleeves while cooking. n Clean cooking surfaces on a regular basis to prevent grease build-up.

*Purchase a fire extinguisher to keep in the kitchen year round. Contact the local fire department for training on the proper use of fire extinguishers if you are unsure.

*Always check the kitchen before going to bed or leaving the home to make sure all kitchen appliances like stoves, ovens, and toasters are turned off.

*Install a smoke alarm near the kitchen, on each level of the home, near sleeping areas and inside and outside of bedrooms. Use the test button to check it is working properly every month. Replace the batteries at least once a year.

Safe cooking everyone!


8/18/2020 (Permalink)

Certified: SERVPRO Cleaned seal Certified: SERVPRO Cleaned

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – (SERVPRO of Dover-Middletown 302-922-0845)


Water, water everywhere, nor any drop to drink

7/27/2020 (Permalink)

Water damage is consistently one of the leading types of insurance claims for homeowners, and can also be one of the most costly. Standing water in your home can come from the effects of a bad storm, a burst pipe, or a broken sump pump. At SERVPRO of Dover/ Middletown, we want you to be mindful of what to do and what not to do if you encounter stagnant water. Take a look at some of these tips to stay safe if you experience standing water.

DO: Turn off electricity! Water and electricity are a dangerous combination for you and your family. If you can, shut off all electrical sources to prevent electrifying the water. If possible, stop the water at the source. This can be difficult during a bad storm where your house is taking on water, but in situations like a burst pipe or a broken pump, turning off the water altogether can stop it from accumulating and causing further water damage to your home. If your home is taking on water damage from an outside source and you can locate the entry point, do what you can to safely stop or slow the amount of water coming into your home.

Don't: Wait to address standing water. Standing water can also pose substantial health risks to you and your family. It can be a breeding ground for thousands of types of bacteria that can cause pneumonia or other infections. In addition, leaving standing water in your home will ultimately result in the growth of mold, which can begin to form in as little as 48 hours.

Do: Consult a Professional
Removing stagnant water home and water damage restoration can be a complex process that requires the consultation and assistance of professionals. You need to ensure that the problem is being fully addressed to remove the potential of long-term damage such as mold or mildew. SERVPRO understands the gravity of your situation, and the urgency to address the water damage in your home. Should you need our water damage restoration services, you can reach out to our team of experts to learn exactly how we can help you and your home.

HVAC Duct Cleaning

7/7/2020 (Permalink)

Think about this- Your heating and cooling system are the lungs of your home. The system takes air in and breathes air out. Just like us, the system needs to have a clear path to breathe.

When we spend a lot of time in our homes, we generate a great deal of contaminants and air pollutants, such as dander, dust, and chemicals. These contaminants are pulled into the HVAC system and re-circulated 5 to 7 times per day, on average. Over time, this re-circulation causes a build-up of contaminants in the duct work.

While dirty ducts don’t necessarily mean unhealthy air in your home, they may be contributing to larger health issues or harboring contaminants that could cause serious problems for people with respiratory health conditions, autoimmune disorders or some environmental allergies. Some occupants are more sensitive to these contaminants than others. Allergy and asthma sufferers, as well as young children and the elderly, tend to be more susceptible to the types of poor indoor air quality that air duct cleaning can help address.

Energy Savings

According to the U.S. Department of Energy, 25 to 40 percent of the energy used for heating or cooling a home is wasted. Contaminants in the heating and cooling system cause it to work harder and shorten the life of your system. Although filters are used, the heating and cooling system still gets dirty through normal use.

When an HVAC system is clean, it doesn’t have to work as hard to maintain the temperature you desire. As a result, less energy is used, leading to improved cost-effectiveness.

Certified: SERVPRO Cleaned – a defensive cleaning program

6/18/2020 (Permalink)

 Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of [Franchise Name] today at  [302-735-9940] for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

COVID-19, The New Way of Life

6/16/2020 (Permalink)

Although the major threat of COVID-19 will pass, our way of life will be changed for a long time. 

The virus has forced a great majority of people to stay home and has limited our simple essential trips such as grocery shopping and getting gas in our vehicles.  Businesses were closed for so long, that a percentage of them will not be able to reopen. 

Our new ways of interacting with each other have even changed. Salutes instead of handshakes, video chats instead of in person meetings. These are also likely to stick to some degree. When you’re having meetings for work, people are going to start asking, "Do we have to meet in person?" which is not something we would say before. Sanitation and disinfecting is at an utmost level of importance in all aspects of our lives. Our homes and businesses have been wiped, sprayed and then done again to prevent the spread.  

Regardless, this will be one for the history books. 

Commercial Water Damage

4/13/2020 (Permalink)

Broken water pipe A small water pipe can cause a lot of water damage.

No one wants to discover water damage from a storm on a Monday morning. Unfortunately, a commercial facility is more likely to have a larger, more significant damage than a residential home. This is not only because of the facility's size, but it is also because commercial facilities generally have longer periods without anyone there (i.e. overnight, weekends, holidays). Because of this, it is important to have a plan in place in case a disaster does happen. 

Did you know that SERVPRO of Dover/ Middletown does commercial damage restoration? We know the stress and anxiety that water or fire damage can bring to your business. We are dedicated to limiting your business interruption by being faster to any size disaster. We can be on-site within a few hours to help reduce future damage water can cause. We have the right equipment, procedures and training to help ensure the structure is clean & dry the first time, saving you time and money. 

Is Your Dryer Vent Safe?

4/12/2020 (Permalink)

According to the National Fire Protection Association, nearly 17,000 home clothes dryer fires are reported each year.  Unsurprisingly, the leading cause of these fires, at 34%, is the failure to clean dryer vents. Who would of thought that something that is used on a near daily basis in some households could be so dangerous. 

Look out for the following signs of a dirty dryer vent:

  • A musty odor is discovered in the clothing following the drying cycle
  • Clothes seem unusually hot to the touch
  • Excessive heat is noticed in the room in which the washer and dryer are operated
  • The dryer vent hood flap does not open properly when you use the dryer (this is the vent opening to the exterior of your home)
  • Debris is noticed within the outside dryer vent opening
  • Large amounts of lint build-up in the lint trap during each cycle
  • Odor noticed from dryer sheets used during the drying cycle

At SERVPRO of Dover/ Middletown, we have the proper tools to clean out your dryer vents to make them more safe. Having them cleaned out by our team of professionals will not only make your dryer more safe to use, it will also increase the efficiency because the air can flow through the vent properly after it is cleaned.