Response Time Makes the Difference

9/16/2022 (Permalink)

The first 24-48 hours after a water damage or fire damage can make the biggest difference between restoring versus replacing damaged property and personal belongings. Our rapid response and timely mitigation can help prevent water and fire damage from creating long-term problems.  SERVPRO of Dover/Middletown understands returning your home or business to normal is your primary concern.  Our Response Teams are trained in caring for both you and your property.  By responding quickly with a full line of restoration services, SERVPRO of Dover/Middletown professionals can help you get your home or business back up and running quickly.

SERVPRO of Dover/Middletown is here to help with all your mitigation and restoration needs 24 hours a day, 7 days a week.  Contact our office at 302-735-9940 for assistance.

The Right Company with the Right Equipment

9/14/2021 (Permalink)

detection meter

When damage occurs to your home or business, it is imperative to act quickly and choose a company that has knowledgeable trained employees and the right equipment.   

SERVPRO of Dover/Middletown has both.  The proper equipment saves time and money when it matters the most.  From our Detection Equipment to Deodorization Equipment we have the right equipment for every situation. 

THE RIGHT EQUIPMENT

• MOISTURE SENSORS- detect moisture in carpets and padding
• MOISTURE METERS -  determine the actual moisture content of various materials
• THERMO-HYGROMETERS - measures both temperature and relative humidity.
• INFRARED CAMERAS - identifies the location and extent of moisture in walls.
• EXTRACTORS - used for removing water from floors and cleaning carpets and upholstery.
• AIR MOVERS - enhance evaporation at the surface level.
• DESICCANT DEHUMIDIFIERS - uses chemicals to readily absorb moisture from the air.
• THERMAL FOGGERS - solvent-based dense fog suitable for confined areas.

NO Job too small, NO Job too big

9/13/2021 (Permalink)

SERVPRO of Dover/Middletown is here to help residential and commercial customers 24 hours a day, 7 days per week.  No job is too big, No job is too small.  SERVPRO has the ability to assist with a variety of needs for your home or your business.

• FIRE RESTORATION - SERVPRO determines what type of fire has occurred and properly cleans up and restores fire, smoke and soot damage in your property
• WATER REMOVAL - SERVPRO identifies the source and type of water. We extract the water and use our drying equipment to properly control temperature and humidity in order to minimize secondary damage. 
• CRIME SCENE/BIOHAZARD CLEANUP - SERVPRO safely and effectively cleans biohazardous substances and properly disposes of the substances and waste according to OSHA, EPA and state regulations.
• AIR DUCT/HVAC CLEANING - SERVPRO inspects and cleans your HVAC system and ductwork and help restore the system to peak energy efficiency and improve indoor air quality. 
• CARPET/HARD FLOOR CLEANING - SERVPRO uses state of the art equipment to remove entrapped soils from deep within the carpet's pile and backings. 

Here to Help

8/26/2021 (Permalink)

SERVPRO of Dover/Middletown delivers water to the East Dover Elementary Summer Program

Here at SERVPRO of Dover/Middletown, we appreciate being part of this community. We welcome the opportunity to give back. This summer we had the opportunity to help a local elementary school summer program and a fire company. 

When we heard the local summer program did not have water to give to their students, we wanted to help. Back in July we donated 125 cases of water to the East Dover Elementary Summer Program. We wanted the kids and the staff to have an ample amount of water for the length of the program, especially with these extremely hot days of summer. 

We are thankful to all our First Responders for their selflessness and dedication. On Monday, the SERVPRO of Dover/Middletown team went to the Camden Wyoming Fire Company to precautionary Covid clean the facility and response vehicles. While on site, the team was able to clean 4 fire trucks, 2 ambulances, the bunk room, the kitchen and the gathering room. 

We are grateful to all Teachers, Nurses and First Responders.

The 3 Cs of Certified: SERVPRO Cleaned

8/26/2021 (Permalink)

Certified: SERVPRO Cleaned reflects the unique experiences and capabilities of America's #1 clean-up and restoration brand. The program is grounded with our unique 3 Cs: Consult, Clean and Certify.  So what are the 3 Cs?

CONSULT - A tailored cleaning program to meet your needs.  Each business/industry is unique, with its own needs, wants and requirements. For this reason we will assign you a Cleaning Protocol Consultant. Your consultant will work with you and your business to create a custom cleaning program to fit your needs. 

CLEAN - Proactive and COVID-19 Emergency response cleaning program. Based on your custom cleaning program, your business will undergo a thorough, expert deep clean rooted in the pillars of People, Process and Product.  Our People are prepared, trained and experienced in the cleanup Process with access to more that 100 exclusive cleaning Products.

CERTIFY - A commitment to clean for your employees and customers. Once your business has been Certified: SERVPRO Cleaned, you will have access to propriety signage and other collateral that displays you have selected a higher standard of clean to protect your employees and customers.

Hoarding

8/26/2021 (Permalink)

Before and After picture of house in Dover

Most people have a closet full of clothes, shoes they never wear, a basement filled with old toys, books, keepsakes or holiday decorations, but does that make you a hoarder? 

The Mayo Clinic defines hoarding disorder as the persistent difficulty discarding or parting with possessions because of a perceived need to save them. Hoarding can lead to homes filled with extreme clutter, making living conditions unsanitary. Bugs, fleas, rats and other vermin may be present. Each hoarding case is very different and is a delicate, sensitive situations.  

At SERVPRO of Dover/Middletown we treat each customer with dignity, respect and empathy. We work together to make their home safe and sanitary. We formulate a plan to sort and clean while ensuring all involved are comfortable with the process. We continue the relationship our customer by offering monthly, quarterly, semi-annual or annual cleaning options.

Did You Know?

8/25/2021 (Permalink)

What is the first thought that comes to mind when you hear the name SERVPRO? Most people automatically think fire, water and mold.

However, that's not all we do here at SERVPRO of Dover/Middletown.  

Did you know that in addition to fire, smoke, water, mold cleanup and restoration, we provide a variety of other services including:

• Odor Identification and Deodorization
• Stain Removal and Resistance Applications
• Carpet and Hard Floor Cleaning and Care
• Air Duct and HVAC Cleaning
• Crime Scene , Biohazard and Vandalism Cleanup

SERVPRO of Dover/Middletown is here to help you protect and maintain your home as well as your business with our vast service offerings. No matter if its a carpet cleaning or a rebuild of your home after a fire, We are hear to help 24/7. 

We offer a fast response time!

4/9/2020 (Permalink)

Did you know one of the reasons we are so unique is our 1-4-8 Service Response Guideline?  This helps us ensure timely communication and response to the situation.  Quick and accurate response time minimizes your loss expenses.  

1 - Within one hour from the notice of the loss, a SERVPRO Franchise Professional contacts the insured to arrange for services to be done.

4 - Within four hours from the notice of the loss, a SERVPRO Franchise Professional is on-site ready to start mitigation services when mitigation is necessary

8 - Within eight hours from the notice of the loss, a SERVPRO Franchise Professional contacts the insurance adjuster to give a verbal briefing of what the job entails and what their plans are moving forward.  

Give us a call if you need fast service

302-697-9776

We Go Through Extensive Training

4/9/2020 (Permalink)

We even have a house INSIDE of a building used for training!

When damages occur in your home or business, it can be disruptive in many ways. Sure there are many companies that claim that they are specialist in cleaning and restoration, but are they certified in it? SERVPRO of Dover/ Middletown has technicians that go through extensive training through guidelines set forth by the Institute of Inspection, Cleaning and Restoration Certification, or IICRC. We even have our own nation training facility in which we teach many different things. SERVPRO is an approved IICRC Training School that offers year-around classes in the following categories:

• Fire Restoration
• Water Restoration
• Carpet Cleaning
• Upholstery Cleaning
• Applied Structural Drying
  (in our purpose-built ASD facility)

So when a damage occurs in your home or facility and someone approaches you claiming to be specialist- ask them if they are certified.

We care about you, your family and your pets!

4/7/2020 (Permalink)

At SERVPRO of Dover/ Middletown, our number one priority is to make our customers happy. It may sound like the impossible task; after all, we are arriving on the scene when circumstances for our customers are devastating. A fire in their home, a broken water pipe which has caused water damage in their home, mold in their office building. These are difficult situations and can cause emotion strain which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in customer’s home or office. We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We know where they leave the key in case they are not there. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their homes are restored. At the end of the day, we are just people helping people.  That’s what it’s all about. 

One of our marketing employees, Lee Ireland, loves to take pictures of pets he meets at estimates. Besides the fact that he loves meeting them, it helps show that we care about them as much as we care about you!

We offer more than people know about.

4/7/2020 (Permalink)

A building just a few doors down had a water pipe break when they were moving some items out. We were there within an hour to start mitigation.

Did you know that according to the Insurance Information Institute, catastrophe losses along the coast are likely to double every ten years or so due to development? Damage to your commercial property or business can occur at any time. Storms and fires and even faulty appliances, broken pipes, equipment failure can cause damage. It is important to take care of these emergencies quickly as the longer your business in closed, the lower your profits will be. SERVPRO of Dover/ Middletown wants commercial property owners to know that we can respond quickly to any damage, large or small. Here are some of the services we provide:

• Water damage cleanup and restoration
• Mold remediation and mitigation services
• Sewage cleanup
• Storm damage
• Building services
• Commercial water damage cleanup and restoration
• Fire damage cleanup and restoration
• Carpet and upholstery cleaning
• Odor removal
• Biohazard removal
• Disaster Recovery Team

If you find yourself dealing with the aftermath of commercial damage, SERVPRO of Dover/ Middletown wants to help. We are available 24 hours a day and our highly trained technicians have the specialized equipment necessary to safely clean and restore water damage for Island Walk business owners. Call us today at 302-697-9776 to find out about our cleanup and restoration services. We’ll take care of your water damage “Like it never even happened.”

COVID-19 Sanitation Services

4/3/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Dover/ Middletown, 302-735-9940

Why SERVPRO?

4/3/2020 (Permalink)

When looking at companies who can provide you with water mitigation, mold remediation and fire restoration services you might ask yourself, why SERVPRO?

SERVPRO has been around since 1967 when Ted and Doris Isaacson founded the company which started as a painting business. Today, more than 1,700 SERVPRO franchises exist nationwide. Therefore, SERVPRO has proved to be an outstanding company. SERVPRO is actually one of the top 10 franchises today.

Our SERVPRO started over 25 years ago. Our owner started a SERVPRO franchise, with no other employees, one vehicle and just a couple pieces of equipment. Since then, we now operate with about 20 employees, multiple types of vehicles, a wide range of equipment for all types of work in our field. We have been successful, which has allowed us to grow.

All of our technicians are trained and specialists in the work that they do. 

We work with your insurance company to make sure you are covered for the work that we complete. If your insurance company does not cover a service we recommend, we will let you know the price before the work is done.

We work quickly to ensure that your home is back to normal ASAP.We appreciate your feedback! We would like to know if your happy with our services. We also are interested in knowing if your unhappy with our services. We want to make it right, and fix anything that may have gone wrong.

A team that works for you!

3/4/2019 (Permalink)

Here at SERVPRO Of Dover/Middletown we have an amazing staff who work hard for you everyday. From our owners who guide us all with years of experience, to our office staff who work diligently with your local and national insurance agents, to our production team, who are always on standby for you to get the job done ASAP, and We strive to have the best customer service you could ever ask for from our local franchise all the way to our national business. If you are looking for a local company to get the work done, SERVPRO Of Dover/Middletown is the place, and wont let you done. Give us a call today and schedule a free estimate, and our team will be out to assist you with any and all restoration or mitigation needs that may have arose.

Why Choose SERVPRO?

2/4/2019 (Permalink)

As a restoration company that's been in business since 1967, we know first hand what other business are out there, in our local market that claim they also specialize in mitigation and restoration. We also know first hand what you can expect from some of these fly by night companies. SERVPRO on the other hand is a Licensed, Insured, and Bonded company, specializing in Fire and Water Cleanup and Restoration. This does sound limiting, but we also do much, much more! If it needs a cleaning the odds are we have the expertise and equipment to get the job done, and have more than likely done it before. From Dog Urine to Biohazards.  Give us a call today (302-735-9940) and let our industry proven professionals get the job done right the first time around!

Fire Cleanup and Professionals

1/22/2019 (Permalink)

When it comes to fire cleanup and restoration, choosing a team that can do the job right the first time, is the best and should be your only choice. You could hop online and type in "Fire Cleanup" into your search engine of choice, and you will immediately see paid ads from companies located god knows where, who promise you the moon and back. These business' aren't local to your community, and haven't built a reputation as being the go to restoration company in the area. These teams come from across the country and sub contract your work out to the lowest possible bidder, where they sell the work. These companies only care about your money not about your home or business. We here at SERVPRO Of Dover Middletown have worked hard over the last 20 years in order to grow with our communities and provide the best possible service that we can. 

24/7 Service

1/22/2019 (Permalink)

SERVPRO Of Dover Middletown is a 24/7 business that is available for all your fire, water, mold needs. When your pipe bursts because of the cold weather at 2 am, you can count on SERVPRO Of Dover Middletown answering your call, and having a team of qualified technicians out to your home in no time flat. When you come home to a busted water heater after a date night with your significant other SERVPRO Of Dover Middletown will be there to help extract the water at midnight. When the toilet pipe bursts and creates a pool in your living room at 4 am you always will know that SERVPRO Of Dover Middletown is able to be out to the scene as soon as possible, and were able to make the issue "Like it never even happened."

When you need a team to rely on.

1/9/2019 (Permalink)

Here at SERVPRO Of Dover/Middletown we have an amazing staff who work hard for you everyday. From our owners who guide us all with years of experience, to our office staff who work diligently with your local and national insurance agents, to our production team, who are always on standby for you to get the job done ASAP, and We strive to have the best customer service you could ever ask for from our local franchise all the way to our national business. If you are looking for a local company to get the work done, SERVPRO Of Dover/Middletown is the place, and wont let you done. Give us a call today and schedule a free estimate, and our team will be out to assist you with any and all restoration or mitigation needs that may have arose.

Why you should chose SERVPRO for your next job

1/9/2019 (Permalink)

As a restoration company that's been in business since 1967, we know first hand what other business are out there, in our local market that claim they also specialize in mitigation and restoration. We also know first hand what you can expect from some of these fly by night companies. SERVPRO on the other hand is a Licensed, Insured, and Bonded company, specializing in Fire and Water Cleanup and Restoration. This does sound limiting, but we also do much, much more! If it needs a cleaning the odds are we have the expertise and equipment to get the job done, and have more than likely done it before. From Dog Urine to Biohazards.  Give us a call today (302-735-9940) and let our industry proven professionals get the job done right the first time around!

A company you can trust!

12/19/2018 (Permalink)

SERVPRO has been In business since 1967, in that time we have learned quite a few things, and how to handle large fire, water, and mold jobs is one of them. We currently have over 1700 local franchises in the SERVPRO family, so we have a local SERVPRO always nearby, who knows the local are and community. We offer Restoration services, as well as Cleaning services. We offer free estimates on most jobs, and always have team members who are excited and hardworking ready to make it "Like it never even happened." Stick with a reputable company who knows what they are doing, who have years of experience in all aspects of mitigation, and remediation. Give us a call and let the professionals handle the job right the first time!